.: UnionBank Online Terms and Conditions

Title*:	UnionBank Online Terms and Conditions
Article*:	Terms and Conditions These Terms and Conditions shall govern your use of the Internet Banking services available at our unionbankph.com website. A. Definition of Terms In these Terms and Conditions: "Internet Banking Services" refers to electronic banking services that UnionBank offers, where customers can perform various bank transactions simply by using their personal computer at their homes or offices where they have Internet access. "Account" refers to the savings and/or checking account held with UnionBank in the depositor's name, whether solely or jointly with another person, except time deposit, power savings, E-ON and Trust - UPF accounts. "User ID" refers to the ID nominated by the accountholder in the Internet Banking Enrollment form; the 13 or 16-digit primary ATM Card number, if the accountholder does not nominate an ID; or any other ID which will be utilized by depositors to identify themselves to UnionBank. "Password" refers to the ATM Personal Identification Number (PIN) issued to the depositor for use with the ATM Card and will also be used to access the Internet Banking services at the unionbankph.com website. "We", "Us", "Our", and "Bank" refer to UnionBank of the Philippines. "You" and "Your" refer to the owner of the account. [Back to top] B. Access to Online Banking You may access your accounts through UnionBank Internet Banking using your User ID and Password. Internet Banking services will be available only for the UnionBank deposit/credit card/loan account(s) you enrolled. Your enrollment in Internet Banking will be effective upon your receipt of the Bank's confirmation of the enrollment of your accounts in Internet Banking and will remain in full force and effect until we receive from you a notice of its termination. In the event that the primary ATM card number used to access Internet Banking is replaced, you must re-enroll in the service via the link provided on our unionbankph.com website. Our banking days are Monday through Friday, except holidays. [Back to top] C. Password Security You shall keep your Internet Banking password, account numbers and other account data confidential and secure at all times. You agree to assume full responsibility and liability for all transactions made in your accounts through the use of your User ID and Password. It is understood that the password is known only to you and as such, any transaction effected using your password shall be conclusively presumed to be done by you or authorized by you. You agree that the Bank, at its sole discretion, is entitled to act on the instructions received from you through Internet Banking after the correct entry of your User ID and password. You further agree that the Bank shall not be liable for acting in accordance with or based on requests/instructions received through Internet Banking, which we believe emanates from you. As a safety measure, you further agree and undertake to change your Password from time to time as you deem necessary. If you believe that your Password may have been lost/stolen or that someone has used it without your permission, you shall notify the Bank immediately and shall give the latter a reasonable period to de-activate your compromised User ID and Password. You must keep your User ID and Password totally confidential and secure at all times and not to reveal it to any third party. When changing your ATM Personal Identification Number (PIN), choose a PIN which must not relate to any readily accessible data such as your address, telephone number, driver's license, date of birth etc. and easily guessable combination of numbers. Do not let any unauthorized person have access to your computer or leave your computer unattended while accessing Internet Banking Services. [Back to top] D. Services We offer the following services through Online Banking: 1. Accounts You may view the following information on your accounts: Account Summary Last 10 transactions Transaction History Account Details Check Deposits 2. Bills You may pay your bills from your deposit account(s) to institutions with which the Bank has collection arrangements. If the payment is made on a Saturday, Sunday or holiday, your account shall be debited for the payment amount on the same day and the institution advised of such payment on the next banking day. 3. Transfers You may transfer funds from your UnionBank account to your other accounts or third-party accounts within UnionBank. The Bank will effect such online fund transfer transactions provided there are sufficient funds available in your account. The Bank shall not be liable for any omission to make all or any of the payments or for late payments due to circumstances beyond the reasonable control of the Bank. 4. Checkbook request You understand that the checkbooks you order through Internet Banking will be for pick-up at your maintaining branch two (2) weeks (if within Metro Manila)/three (3) weeks (if outside Metro Manila) from the date of your request. If the request is made on a Saturday, Sunday or bank holiday, the date of the request shall be the next banking day. To claim the checkbooks, you will present to your maintaining branch the printout of the confirmation page indicating the confirmation number for the checkbook request. You agree that your account will be debited for the cost of the checkbook(s) without need for further demand, notice or consent. 5. My Profile You may update your personal information and add your accounts linked to Internet Banking. [Back to top] E. Authority to the Bank Your banking transactions are permitted through Internet Banking Service only after authentication of your User ID and Password and your instructions made after such authentication shall be sufficient authority to the Bank for carrying out the banking transactions performed by you through the online banking facility. The Bank shall have no obligation to verify the authenticity of any transaction received from you through online banking or purporting to have been sent by you via Internet other than by means of verification of your User ID and Password. The display or printed output that is produced by you at the time of operation of the online banking is merely your personal record of the operation of the Internet Banking Service and shall not be construed as the Bank's record of the relative transactions. In case of discrepancies, the Bank's own record of transactions maintained through computer systems or otherwise shall be accepted as conclusive and binding for all purposes unless any discrepancy is pointed out within a week from the date of sending the periodical statement to you. [Back to top] F. Accuracy of Information The Bank will use reasonable efforts to ensure the accuracy of information accessed through the Internet Banking services but does not warrant the information will be free from error. Hence, you are solely responsible for the correctness of information supplied to the Bank through the use of internet banking or through any other means such as electronic mail or written communication. The Bank accepts no liability for the consequences arising out of erroneous information supplied by you through the Internet Banking Service. If you suspect that there is an error in the information supplied to the Bank, you shall advise the Bank as soon as possible. The Bank will endeavor to correct the error wherever possible on a "best efforts' basis". If you notice an error in the account information supplied to you through internet banking or by the use of any of the internet banking services, you shall advise the Bank as soon as possible. The Bank will endeavor to correct the error promptly and adjust any interest or charges arising out of the error. [Back to top] G. General Agreements UnionBank may, from time to time, introduce new Internet Banking services. We will inform you of these new services. By using these services when they become available, you agree to be bound by the Terms and Conditions that will be made available to you concerning these services. UnionBank does not guarantee the continuous availability of all Internet Banking services mentioned in this agreement. UnionBank reserves the right to terminate or suspend any Internet Banking service without prior notice to you. UnionBank shall not be liable for any loss or damage of whatever nature in connection with the implementation of online transactions in the following instances: 1. Disruption, failure or delay relating to or in connection with the Internet Banking services which are due to circumstances beyond the control of the Bank, unforeseen events, fortuitous events such as but not limited to prolonged power outages, breakdown in computers, software, operating systems and telecommunication facilities, typhoons, floods, public disturbances and calamities and other similar or related cases. 2. Loss or damage arising out of any fraudulent access or utilization of the Internet Banking services due to theft or unauthorized disclosure of ID's, passwords or violation of other security measures used for Internet Banking with or without your participation. 3. Inaccurate, incomplete or delayed information is received due to disruption or failure of any information or communication facilities used for the Internet Banking System, or due to faults in the telecommunication network, internet or network failure, or software or hardware error beyond the control of the Bank. 4. Any indirect, incidental or consequential loss, loss of profit or damage suffered by reason of the use or failure or inability to use the Internet Banking services. 5. Any and all liability, costs, damages, losses and causes of action arising from or in any way connected with the disclosure of information concerning your accounts and/or transactions with the Bank to unauthorized persons for any reason whatsoever, including but not limited to wiretapping of communication lines or erroneous connection by telecommunication switches, or errors in transmitted information due to faulty lines, and any and all forms of high technology surveillance or fraud. You agree to hold the Bank free and harmless from any all claims and liabilities and you undertake to reimburse/indemnify the Bank for all such costs, payments, damages and expenses which the Bank may be liable for or which the Bank may incur or have incurred by reason of the Bank's implementation of any and all requests/transactions you make through the Internet Banking Services. At any rate, any liability of the Bank for damages suffered by you arising from this agreement; your use of the Internet Banking Services; or, the breach of any of the Bank's obligations hereunder, shall be limited to the amount of the annual charges you have incurred for the year you suffered the damage. All terms and conditions of your existing deposit accounts with the Bank insofar as not inconsistent herewith shall remain in full force and effect. You agree that where particular transactions, products and services are subject to specific terms and conditions agreed upon between you and the Bank, insofar as not inconsistent herewith, or that are applicable thereto from time to time, such terms and conditions shall take precedence. For "And/Or" joint accounts, it is hereby understood and agreed that all transactions to be made by any one of you via Internet Banking are deemed done with the consent and within the lifetime of all the co-depositors. If the Bank is asked to execute an instruction, the Bank may take into consideration any other transactions that have been authorized but have not been debited to the account (and any other transactional activities upon the account) and if the Bank determines that there are or will be insufficient available funds in the account to pay the amount that would be due in respect of such instruction, the Bank may in its own absolute discretion refuse to authorize such transaction, in which event such transaction will not be debited to the account. The Bank shall not be liable for any loss or courses of action resulting from any such refusal to authorize any transaction. We may also refuse to allow any transactions without liability to you if we have reason to believe that one or more transactions on your account may have been unauthorized or fraudulent or erroneous; if there is a dispute concerning the account that makes us uncertain regarding the instructions that have been given; if the deposit account is garnished or attached; if the deposit account has been pledged as collateral for a debt; if the availability of funds on deposit cannot be verified; if any required documentation has not been presented; or if you have failed to repay an obligation to us on time. Payments are made solely out of funds on deposit with the Bank. If you are a recipient of a transfer from another Bank customer and the sender reverses or charges back a transaction used to fund your transfer, the Bank immediately and without notice or presentment may debit your account for the amount of the transfer, regardless of whether your account has sufficient balance to fund the transaction. You are responsible for any charges incurred/created because of the reversal. You may incur interest, fees and charges if there are insufficient funds in your account(s) to cover such amount. We may also use any other legal remedy to recover the amount you owe us. We are not responsible for any transactions until we actually receive and record them. We are not liable for the default or negligence of our duly selected correspondents nor for losses in transit. [Back to top] H. Service Charges and Taxes You agree to pay the charges that may be imposed by the Bank when availing of services and/or products under Internet Banking. We will deduct the charges directly from your deposit account balance as these are incurred. We will not be liable for dishonor of other debits to your deposit account resulting from our deduction of any charges as authorized by your acceptance of these terms. You are also responsible for paying any and whatever taxes due or may be imposed upon arising from availment of the Internet Banking services. You authorize the Bank to automatically charge or debit your deposit account for any and all such taxes due. We reserve the right to change the charges, fees, or other terms described in these Terms and Conditions. When changes are made and/or fees, charges or other material terms are added we will update this Internet Banking Terms and Conditions, and either send a notice to you at the address shown on our records, or send you an electronic mail message (email). You agree to be responsible to check the website from time to time, for any updates to these Terms and Conditions and you further agree that your continued use of the Internet Banking services after the effectivity of any changes to the Terms and Conditions will constitute your consent and adherence to such changes. As always, you may choose to decline changes by discontinuing the accounts or services to which these changes relate. We also reserve the option, in our business judgment, to waive, reduce or reverse charges or fees for individual situations. [Back to top] I. Termination of the Agreement You may request for termination of the Internet Banking Service by giving a written notice of at least ten (10) banking days to the Bank. You shall remain responsible for any online banking transactions made on your account/s through the service prior to the time of such cancellation of the Internet Banking Service. The Agreement comprised in these Terms and Conditions shall be deemed to remain in full force and effect if and in so far as any transaction is completed but not debited to your account/s prior to termination of the service. Also, termination of the Internet Banking Service shall not prejudice your liability in respect of things done or omitted to be done prior to termination thereof. The Bank may, for security and other reasons, withdraw the Internet Banking Service anytime you are given reasonable notice under the circumstances. If the Internet Banking Service is erroneously or negligently withdrawn by the Bank for any reason other than your breach of the terms and conditions hereof, the Bank's liability shall be restricted to the return of the annual charges, if any, recovered from you for the period in question. The closure of all your accounts enrolled on the Internet Banking Service will automatically terminate the service. The Bank may suspend or terminate your online banking service without prior notice if you breach any of the terms and conditions hereof or the Bank learns of your death, bankruptcy or lack of legal capacity. [Back to top] J. Miscellaneous These terms and conditions and the banking practices and charges relating thereto may be changed by the Bank at any time by notice thereof to the account holder. Any such changes will be effective from the date of the notice or such later date as may be specified therein. The Bank shall endeavor to post such changes in its website at www.unionbankph.com. Should the Bank become involved in any litigation which may have relation with this Agreement, or with any of the rights, powers and remedies hereunder, all fees and expenses incurred by the Bank in such a litigation, including a reasonable amount for the attorney's fees which amount is hereby agreed to be at the rate of 10% of the sum sought, shall be paid by the Client. This Internet Banking Agreement is governed by the provisions of Bangko Sentral ng Pilipinas and applicable laws of the Philippines relating to the covered transactions herein. It shall be understood that access to and use of the Internet Banking Service shall be subject to applicable requirements and procedures of government telecommunications or other regulatory authorities and those prescribed by law. The venue of all legal actions or proceedings arising out of or in connection with these Terms and Conditions shall be brought only in the proper courts of Makati City to the exclusion of all other venues. [Back to top]
Category*:	Business
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